At Relevance Advisors, one of our core values is “Love What You Do,” so it’s no secret that we love digital marketing. On this Valentine’s Day, we’re giving you the inside scoop on what we do and why we love it. In a chocolate-covered nutshell, it’s our job to drive customers to our clients’ sites, grow their businesses, and increase their return on digital marketing investment. We strive to serve your needs and your customers’ needs while focusing on results and long-term success.

Digital Marketing: The Matchmaker of Businesses and Consumers

Think of us as the matchmakers of digital marketing. We help customers find the perfect business for their needs while businesses find the type of audience that is already in search of their product or services. Here are the top 5 ways we help companies and consumers achieve this.

Paid Search

When searching online, it’s easy to choose the first result that pops up. In many cases, the first results under the search bar are paid ads. With potential customers already searching for your products and services, we can drive traffic to your site and help these customers find you. Google Ads estimates that businesses get $8 in profit for each dollar they spend on Google Ads. We love helping you get the most value for your hard earned dollar, and we do that best in paid search marketing.

SEO

Although some paid ads display organic search results, search engine optimization (SEO) is a great way to make sure your site is found by potential customers who are looking for the specific products or services you offer. A BrightEdge study found that 51% of website traffic is from clicks in organic search results. We understand the way search engines operate and we can ensure your site is as competitive as possible when it comes to search result rankings. What’s not to love about that?

Analytics

Having ads that drive traffic to your business is one thing, but understanding the data behind search and engagement behavior can help you reach your target audience. Using Google Analytics, we can gain consumer insights like the demographics of your audience, what they’re searching for, and which pages are being visited most or least. When we use analytics to find what your potential customers love, you can understand how best to maximize your keywords and landing pages so that your campaigns can bring in the most traffic and conversions.

Paid Social

With the ever-growing number of social media users, advertising on social media platforms is one of the fastest and most effective means of contact between your company and the larger audience of the internet. According to Pew, 79% of American internet users are Facebook users. Companies like Airbnb utilize sites like Facebook for their ads to emphasize “experiences” versus a mere place to stay. Ads and sponsored posts that are tailored to your social media accounts will attract the kind of audience that loves your brand because you are able to more effectively show the value your product or service brings to consumers.

Amazon

Working in e-commerce can be difficult when you’re competing against what seems like an infinite number of online storefronts. But by utilizing Amazon’s marketing platform, we can optimize seller listings and profits by utilizing this unique algorithm (known as A9). For instance, their rules state that customers can only find your products if their search inquiry is matched to the product's keywords. Intentional marketing will help keep you ahead of the curve when it comes to online commerce and your customers will love how streamlined ordering from your company on Amazon will be.

If you love your business and want to give your company a Valentine’s Day gift that keeps on giving, reach out below and we’ll help make your digital marketing dreams come true.

Google historically assisted advertisers in tracking calls within their ads.  Now, with Website Call Conversions, Google AdWords includes call tracking after a user clicks an ad. This enhancement will give advertisers significantly more insight into an area most advertisers do not currently measure.

Google Website Call-Conversions

After a user clicks to the advertiser’s site, Google can dynamically generate a phone number to replace the default number on the site.  This call tracking number can be customized to match the color and styles of the website. When a user calls the number, Google will attribute the call back to the campaign and keyword that influenced the call.

For more information about the website call conversions, visit the Google AdWords Blog or Search Engine Watch.

Delving into online analytics to give your visitors a better Web site experience is the No. 1 factor in search marketing success.

Regardless of how high you rank in the organic or paid listings, customers ultimately decide whether to transact with you based on their experience on your Web site. While marketing plays an important role in the success of your online marketing campaigns, using Web analytics to tend to the site is ultimately the determining factor. What methods can you use to optimize your Web site to maximize conversions after the click?

Let's start by defining what an analytics tool cannot do. First, it cannot quantify "user experience" -- that requires a human element. Rather, analytics provide smart people with the data they need to drive decisions that improve the user experience on your site and in turn, the site's marketing return on investment. Second, while an analytics tool can tell you what customers are doing on your Web site, more important is its ability to provide insight into why customers interact with your site. Third, the tool cannot provide context around metrics. Instead, it allows you to track trends and performance over time. Finally, analytics is not a tool like Google Analytics or Omniture. It is the practice of intelligently using those tools to drive decisions that improve your site experience.

Before you can configure analytics for your site, you need to start by identifying your Web site goals. There is no such thing as the right number of unique visitors. Generally speaking, more is better than fewer, but ultimately you want to drive qualified traffic to your site that ends up converting. Looking at bounce rate is important as well as knowing the most popular entrance and exit pages.

The key question is whether visitors are finding the content that they are interested in. Think of how little time you spend on a Web site looking for what is relevant. If you don't see the information you want in the first few seconds, you hit the back button. Your customers do the same thing, and simple design changes can make a big difference.

There is no perfect formula for a PPC define landing page, but here are four best practices to follow that will lead to conversions:

Provide a consistent experience from search result to landing page. Telling users they should expect the Ritz Carlton and showing a Web site that feels like a Howard Johnson is a bad user experience. There is nothing right or wrong about either of these institutions, but users will certainly be frustrated with a bait-and-switch experience if your media promises something that your site doesn't deliver. There are customers interested in both segments, and available Web conversions for both. The important thing is to match the experience with the content.

Provide a searcher with relevant information. Whether you want to answer a customer's question, offer more information, or lead a customer to a purchase, you need to provide relevant information as promised by the paid search ad immediately. You don't need to spell out the return policy and privacy policy, but it would be helpful to have the links available should someone be interested. This is not the home page, so you don't need to list everything you have to offer, but place yourself into the role of the customer, and think about the information you would need to complete your task.

A landing page is a post-search experience. The customer has already told the search engine -- and by association, you -- what he's looking for, so your landing page should provide a custom experience based on the context of that search, rather than recycling a handful of landing pages across a wide array of keywords. For example, if a customer searches for Samsung LCD TVs, don't take the customer to your home page or a plasma TV product listing page. Provide an opportunity to buy a Samsung LCD TV, information about the features and benefits of LCD TVs, and a method to contact a live customer service agent for help in making the decision. If you don't sell this version, be clear in your creative why your alternative is valuable, so you can be sure to only attract qualified traffic -- saving you valuable marketing budget.

Provide a clear call to action and a clean, simple design. If you had to identify the one action that the advertiser wants you to take, could you name it in less than two seconds? If not, there is no clear call-to-action. If three buttons, your logo, and your navigation are all red, nothing stands out. That's not to say that you shouldn't provide the customer with multiple options, but there should be a primary goal, and if you as the advertiser can't name it, your customer will be equally clueless. The general rule of most landing pages is, "Don't make me think."

Take advantage of the Web's inherent advantage as a medium: never stop testing your landing pages. Free tools like Google Website Optimizer and paid tools like Omniture's Test and Target enable multivariate testing of factors like creative messaging, images, offers, colors, and fonts.

While people can argue over what they think will perform best, I prefer the democracy of data. If a purple "free shipping" message works, use it. And if you have a better hypothesis, prove it. Analytics tools help you quantify the impact of your design decisions, and since the transaction happens on your Web site, that is the most important component to measure.

Just because you don't have the budget to hire an agency to help you doesn't mean you can't improve your Web site yourself using free resources available online.

Google offers a number of great free resources, including its help forum. Very few analytics problems have never been encountered before, and you can and should take advantage of the Web community.

In addition, you can take Google's online Analytics Individual Qualification (IQ) training.

If you want, you can pay $50 to take the test and become certified. Or you can find paid advice from one of the Google Analytics Authorized Consultants.

Whether you do it yourself or hire an expert, the important point is that you need to invest time and resources in constantly improving your Web site experience. Most companies recognize the need to spend on search marketing, but they often fail to match that investment on their Web site.

Before you blame the search marketing, take a look at the analytics data. There is a lot to learn about why customers are not buying on your Web site, and by improving your conversion rate, you can improve profitability significantly without spending more on PPC.

This was originally published December 2009 in SES Magazine. This article was also published on December 7, 2009 by ClickZ.

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